OPENR LINK FAQ

MULTIMEDIA
openR link opens up new driving horizons. Connect your smartphone, listen to your favourite music, access connected assistance.
How do I personalise my dashboard display?
You can personalise your dashboard (view mode, widgets) using the buttons on the steering wheel. For example, you can select a minimalist display or mirror your navigation app screen.
How do I personalise my openR link screen?
Add widgets* to create the openR link system that works best for you. They give you direct access to your favourite features.

Configure your widgets in 5 quick steps:
  • On the main screen, press for a few moments on the widget space that you want to change.
  • Find the new widget in the list and select it to create a shortcut on the main page.
  • Resize widget icons if necessary.
  • Return to the home screen.

    * you can select 2 or 4 widgets depending on which openR link version you have.
How do I know if an update is available?
You will get an automatic notification when a new version of openR link is available.
How do I update my system?
Your openR link multimedia system updates automatically as soon as you accept the prompted update. No need to connect to anything.
How do I update my maps?
Your maps are updated wirelessly and automatically.
How do I use voice command?
You can activate voice command in 3 ways:
  • Using the button on your steering wheel
  • By saying "Hey Google"
  • By tapping on the shortcut on your central screen
How do I change my multimedia system’s language?
Access your vehicle’s universe from the icon bar at the top of your screen. Select settings, then tap on System then Language and choose your language.
How do I change my voice assistant’s language?
Access your Vehicle’s universe from the icon bar at the top of your screen. Select settings, then tap on Google then Google Assistant. You can then select the language of your choice for the voice assistant.
How do I know if my phone is compatible for smartphone mirroring?
  • Apple CarPlay™
    To use Apple CarPlay™, you must have an iPhone 5 or later, equipped with iOS version 7.1 or later. 
  • Android Auto™
    To use Android Auto™, you must have a phone equipped with Android version 5.0 (Lollipop) or later. 

    Tip: Don’t forget to perform updates when they are available to ensure that your smartphone is compatible.
What should I do if I have problems with my openR link screen?
If your openR link screen malfunctions, contact Renault Customer Support.
CONNECTED SERVICES
Unlock the full potential of your Renault and Google connected services with openR link.
How do I use my onboard services?
Your Renault professional will sort it out for you!

Your connected services are activated during your vehicle handover. For more information, contact our Renault Customer Support.
How do I use my connected services?
Some services may be used directly on your openR link system. For others, you need to download the My Renault app. Download it on your Android or iOS smartphone and create your My Renault account.

You can find information about your services in the Renault Connect Store.

Tip: to use your services, make sure your vehicle is in a network coverage zone.
How do I check the status of my services?
To find out whether connected services are activated:
  1. Log in to your My Renault account.
  2. If not done when your vehicle was delivered, synchronise your vehicle with your My Renault account.
  3. Go to the Contracts page of your My Renault app. The status for each service is listed. To activate your services, make sure that data sharing is enabled, and that your openR link system’s connectivity is activated.
  4. Check that your vehicle is in a network coverage zone.

    In the event of malfunction, contact Renault Customer Support.
How do I renew my services?
Renew your connected services using your computer or your smartphone. To do this, select the vehicle for which you want to renew your contracts and tap on the Renault Connect Store tab.

You can then see the catalogue of services. Follow the indicated steps to renew your services.
How do I deactivate my connected services?
To temporarily deactivate your vehicle’s connected services, manage your confidentiality by deactivating data collection. You can do this as follows:
  • Refuse data collection in the window that is displayed when changing your profile.
  • At any time, by accessing the settings in your Vehicle’s universe. Then tap on Network and Internet, then Connectivity. You can then edit your selection.
Can I use a personal hotspot to use my connected services?
A personal hotspot lets you connect to the Internet by tethering to your smartphone’s mobile data. You can use your vehicle’s connected services in this way.
Is my ORANGE "Internet on the move" subscription renewed tacitly?
You get 3 GB* with openR link to use apps downloaded from Google Play. You need to renew your plan if you have already used up this data plan. Go to the ORANGE portal to purchase one of its data options. Or tether to your phone’s data plan via a personal hotspot.

* valid for 6 months.
If I use my connected services, what data is shared with Renault and Google?
Renault and Google need some specific data, such as geolocation, to be able to function.

For more information, please read the Renault personal data policy.
What should I do if one of my connected services is not working?
If your connected services are not working, first of all check that you have agreed to data sharing. Without this, your connected services will not be available.

To use My Renault remote services, make sure you have synchronised your My Renault account with your vehicle correctly. If the problem persists, contact Renault Customer Support.
What happens if I sell my car?
Do you want to protect your data when you sell your car? Follow these instructions.
  • Get into your car.
  • Go to your profile via the notification centre.
  • Tap on the wheel icon located on the top right-hand corner of your screen and delete your profile.

You also have the option of resetting your multimedia system to restore factory settings. To do this, from the administrator account:
  1. Access your Vehicle’s universe.
  2. Tap on Settings, then System at the bottom of the list.
  3. Then select Reset options and Factory reset.
  4. Finally, tap on Reset at the bottom of the window displayed.
    Your car is ready for resale!
PROFILE MANAGEMENT
Create and manage your My Renault, Google and ORANGE profiles for a comprehensive and customised multimedia experience.
Do I have to create a user profile?
You can also log in using a guest profile.

A guest profile lets you access most Google services. But you won’t get a customised experience.

You won’t be able to use My Renault remote services without a linked account. You won’t be able to access Google Play either or any associated apps (Spotify, Amazon Music, Google Translate and many others).
    How many profiles can I create with my openR link system?
    You can create up to 5 user profiles in your openR link system.
    How do I personalise my profile?
    Personalise your profile by linking it to your Google and My Renault accounts. Enjoy Google Maps learning features and download your favourite apps on Google Play.
    What can I personalise when creating a user profile?
    You get a far greater personalised experience when your openR link profile is linked to your Google and My Renault accounts.
    • Navigation: save your navigation preferences and favourite destinations in the openR link system.
    • Vehicle functions: save some of your favourite settings such as cabin temperature, favourite radio channels or the MULTI-SENSE mode.
    • Infotainment: download your favourite apps on Google Play to create a driving experience that suits you. 
    Can I use the same login (My Renault, Google, ORANGE) for different profiles?
    You can use the same Google and My Renault login for different openR link multimedia system profiles.

    However, for data confidentiality, we recommend that you use separate logins.
    Can I lock my profile?
    Yes, each user profile can be protected in various ways.

    If your user profile is protected by a password, pattern or code, you need to enter it whenever you start your vehicle.
    MY RENAULT
    Create your My Renault personal profile, download the mobile app and make your daily commute easier with remote services.     
    Which smartphones are compatible with the My Renault app?
    To use your My Renault application’s connected services, your smartphone must have an OS version equivalent or higher than:
    • Android 6.0
    • iOS 11.0
    How do I add a vehicle to my My Renault account?
    Your dealer will help sync your My Renault account to your vehicle on the day that it is delivered:
    1. Get into your Renault.
    2. During the steps to configure your profile, enter your My Renault login information (email and password). Make sure that you have closed your My Renault app.
    3. Your vehicle is now synced.


    Note: you can completely fill out your My Renault account later via your profile.
    Can I link several vehicles to the My Renault account?
    Yes, you can add several cars to the same My Renault account.
    To do this:
    • Launch the My Renault app.
    • Tap on the Car icon in the bottom left-hand corner of your screen.
    • Scroll down.
    • Click on Add a car.


    Find and manage the list of vehicles linked to your My Renault personal account whenever you want.
    Can I link the same vehicle to several My Renault accounts?
    No, you cannot link the same vehicle to several My Renault accounts.

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