Driving range

What is the NEDC driving range?

The NEDC (New European Driving Cycle) is the European emissions and consumption measurement standard. It is used for all cars, not just electric. It is able to measure differences in performance between the models of different manufacturers. The vehicle is put through four driving cycles, the average of these gives the theoretical driving range.

Why does actual driving range differ so much from the NEDC driving range?

The actual driving range is different from the NEDC driving range as a result of variables associated with actual use of the vehicle: your driving style, the type of journey, your speed and the climate conditions. This is why we give you all the figures rather than just the theoretical driving range.

How can I optimise my driving range?

Your driving style also has a direct influence on the driving range of your Renault Z.E.

Here are a few simple tips to optimise it:
- Limit your speed and your acceleration
- Adopt a more relaxed, gentle driving style
- Drive as much as possible at a constant speed: adjust your speed by controlling your acceleration, including going downhill
- Think ahead
- Use the regenerative braking: when you need to bring the vehicle to a stop, first release the accelerator pedal to decelerate, then stop the vehicle.

Follow the advice of your interactive R-LINK system. At the end of each journey, it reviews your journey and gives you useful eco-driving advice to improve your driving range.

And you can turn on the ECO driving mode to improve the driving range even further. The power of the air conditioning or heating and the dynamic performance of your vehicle are reduced to give you those precious miles. About 8% to 10% of the driving range.

How can I check my driving range?

When you are behind the wheel of a Renault Z.E. you can check your current consumption in real time using the fuel saver. The dashboard display shows the remaining driving range calculated based on the battery charge level and your average consumption.

You can also check your charge level and remaining driving range remotely, from a computer or smartphone, thanks to the 'My Z.E. Connect' service, which comes as standard on Renault ZOE and Kangoo Z.E. for three years, followed by an optional 3 year extension.

How do traffic jams affect driving range?

The electric motor only uses energy when you’re driving. When stationary, the only consumption is from any auxiliaries that are on, such as the heating or air conditioning. In a traffic jam, energy consumption is then very small, especially compared to an Internal Combustion Engine vehicle, which consumes energy even when stationary. 

Does the navigation system affect the vehicle's driving range?

The navigation system doesn’t affect the driving range of your Renault Z.E., the 4 main factors that reduce the range of an electric vehicle are: type of journey, speed, use of air conditioning and heating and driving style.

How does the battery perform?

Like all batteries, those in Z.E. vehicles hold less charge in cold weather than at ambient temperature. This means that you can expect a reduction in the range of your ZOE in the winter. However, the Renault ZOE has undergone extreme cold testing in Kiruna, Sweden, at -20 °C, a temperature at which the battery was still able to function as normal with the only effect being a reduction in range.

Very low temperatures can extend the charging time, affect the driving range from energy storage or increase consumption associated with the use of the heating.

What happens if the battery runs out?

Your battery rental agreement includes comprehensive 24/7 breakdown assistance, even if you run out of energy. If you run out of energy, someone will come and help you and get you to a charge point of your choice within a 50-mile radius. This recovery service is not available for customers who have purchased the battery.


What happens if the battery is charged every day even if it is not empty?

The new lithium-ion batteries in Renault Z.E. vehicles have no memory effect. They can therefore be charged, even partially, at any time without their performance deteriorating prematurely. Lithium-ion technology is now the most efficient on the market. There are no restrictions on charging, and it is possible to charge the battery even if it is not completely empty.

Does the battery lose charge if you don't use your car?

The battery's daily discharge rate is too low to be of any significance. It would take several weeks of inactivity to see a significant loss of charge.

Is the battery recyclable?

Renault signed a partnership agreement with the international company UMICORE, the leader in lithium-ion battery recycling.
Damaged batteries or batteries that have reached the end of their life are collected, then sent to diagnosis centres where they are repurposed outside of the automotive sector, or fully recycled.

Z.E. services

How does maintenance of an electric vehicle differ from that of a fuel-powered vehicle?

An electric car is easier and more economical to maintain than a fuel-powered car. For example, the oil in a fuel-powered car must be changed regularly to ensure correct lubrication and cooling of the engine block. Oil changes are a thing of the past with an electric vehicle as an electric motor does not need lubricating. The same goes for your brake pads, disks and drums, which have a significantly longer life expectancy thanks to regenerative braking.

Is breakdown cover free of charge?

Yes, if you drive a Z.E. vehicle, it's all included. 24/7 comprehensive breakdown assistance is included in the warranty. If you are leasing the battery, you are covered in case you run out of energy.

I was using My Z.E. Connect, but it no longer works with my Renault ZOE. Why is this?

The My Z.E. Connect services are available free of charge for three years on Renault ZOE. After this time, you need to renew to get My Z.E. Connect on Renault ZOE.

How do I switch from My Z.E. Connect to My Z.E. Interactive?

To use your connected services, you must first sign up to the portal “My Z.E. Online”. Then, you will be able to subscribe to My Z.E. Connect or My Z.E. Interactive from My Z.E. Online.

Can I access My Z.E. Connect and My Z.E. Interactive services without creating an account?

No. You need to create an account via My Z.E. Online to access these services.

How do I access all of the R-LINK applications in the Renault ZOE?

For 12 months from delivery, you will be able to use applications that require a network connection, available for download from the R-LINK Store. After this free period, you need to renew your “Connectivity” subscription, either through the R-LINK Store or with your local dealer. 

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