Our most frequently asked questions, answered.
You can buy a Touch Up Stick from our online Renault Shop, don't worry if you do not know the exact paint colour or paint code we will make sure it is right before we send it to you.
Each paint colour has a 3 digit code should you need to order some paint or a touch up stick for repairs, the paint code is on the sticker on the inside of your door jam or on a sticker in the inside cover of your handbook.
Alternatively visit our Renault Shop to check paint code and order a touch up stick.
Login or register for MY Renault and then add your vehicle to your account. The MY Renault app will then display your radio code along with your vehicle details.
All new Renault vehicles are supplied with the Radio Code, the code is printed inside the front or rear cover of the vehicle handbook or service book.
If you no longer have the handbook you can also apply here to receive your Radio Code.
Learn how to find and enter your vehicle’s Radio Code.
Simply enter your postcode to locate your nearest dealer.
Please call Renault Assistance on 0333 202 3005.
Renault Assistance is available 24hrs a day, 7 days a week, and they will assist you for a fee even if your Renault Assistance has expired.
You can add European Cover to your Renault Assistance by calling our partners at the RAC on 0330 159 1111.
There is a fee for this additional cover.
You may find your car's Radio Code printed on the inside front cover of your car's Maintenance Schedule Booklet, along with other information about your car, such as the VIN number. If you do not have this booklet you can also now order your Radio Code online. Please note that this will only work for the radio that was originally supplied with the car from new.
Radio Codes are also available through any Renault UK dealer. For security reasons your Renault Dealer will need to apply to the National Security register for your Radio Code. Your Renault Dealer will require your vehicle registration document and photographic proof of identity, such as a driving licence. Please note that there may be an application fee. Request Radio Code online
If you need to import or export your Renault vehicle from or to the UK, you will require a Certificate of Conformity. You will require your vehicle registration document and photographic proof of identity. There may be a £100 fee for obtaining the certificate.
For security reasons, you will need to visit your local Renault dealer to order a replacement key for your Renault. Your Renault dealer will require your vehicle registration document and photographic proof of identity, such as a driving licence.
Please contact your local dealer to confirm the offer price for your replacement key.
If one of your electric windows is currently not working on your Megane II or Scenic II and your car is less than 10 years old from date of registration, please contact your nearest Renault Dealer who can replace the window mechanism with a new one at a significantly reduced price.
If your car is over 10 years old, Renault UK will be unable to contribute towards the cost, however, your local Renault dealer can provide you with a quote for diagnosis and repair.
Since a BBC Watchdog programme aired in May 2011, regarding braking issues from the passenger footwell involving several vehicle manufacturers, and including the Megane II (pre-2004) and Scenic II models, Renault has tested its full range for the same issue. The results have shown that the issue can apply to the Kangoo II model, however, we confirm this is not a safety issue. In addition, there have been no reported customer cases involving the Kangoo II car or van models in the UK. We have shared all of our findings with the independent vehicle inspectorate, VOSA, throughout our investigation and they agree with our course of action.
Whilst there is the potential of applying limited braking pressure from underneath the dashboard above the front passenger footwell in these models, it is not possible to apply sufficient force under normal conditions to either stop it abruptly or bring it to a complete stop. In the event of any form of pressure being applied, the vehicle's brake lights will illuminate warning other road users that the vehicle is braking.As a responsible manufacturer, Renault takes the safety of its customers, and all road users, extremely seriously. As a result of these findings, we have fully updated our dealership network on the vehicles concerned.W
hilst we do not consider this to be a safety-related incident, we do recognise that some customers may have concerns. To reassure you, we have produced a part which can be fitted to your vehicle upon request by a UK Renault dealer, free of charge. If you own a Scenic II, Megane II (pre-2004) or Kangoo II, and have any concerns, please contact your nearest Renault dealership for the latest information.
Renault is aware that some customers have experienced the bonnet opening unexpectedly, whilst driving their Clio II.
We have investigated this issue in depth and have identified that incorrect maintenance of the opening and closing mechanisms of your vehicle’s bonnet, or the bonnet not being closed in accordance with the manufacturer’s instructions, may lead to the bonnet opening whilst driving.
There is then the risk of damage to your vehicle and loss of visibility which may affect the safety of the vehicle’s occupants and others. There is a potential for serious personal injury.
Please note, it is the responsibility of the registered keeper to ensure their vehicle is roadworthy and that correct and regular maintenance is undertaken. Please also ensure that the person you appoint to complete your vehicle’s servicing, maintenance and MOT, correctly checks and maintains the bonnet opening and closing mechanisms.
Furthermore, a correctly maintained bonnet mechanism is a key element of your vehicle’s annual MOT and must be checked during this test.
What must I do?
Please ensure that your bonnet mechanisms operate correctly and the bonnet is closed in accordance with the manufacturer’s instructions.
For information on how to maintain and close the bonnet correctly, consult your vehicle handbook.
See here to download the latest version of the Clio II handbook and to view a maintenance video concerning your bonnet mechanisms.
Alternatively, contact your local Renault Dealer who can inspect (free of charge: check only) your vehicle’s bonnet mechanisms and advise of any necessary corrective work.
This is a measurement of driving range in compliance with the new WLTP standard.
Worldwide Harmonised Light Vehicles Test Procedures (WLTP), gives both fuel consumption and electric vehicle driving range results that are much closer to real-life conditions compared to the previous NEDC protocol. The new test cycle was developed using real-driving data, gathered from around the world, providing more accurate driving ranges.
We offer Z.E. connected services to help you manage your driving range. You can also manage your driving range remotely with MY Renault: wherever you are, you can visualise the charge level and driving range of your Renault Z.E. vehicle, the current charging process or your recent charge history in real-time.
Your driving style also directly affects your Renault Z.E.'s electric driving range.
Here are a few simple tips to optimise your driving:
When you are behind the wheel of a Renault Z.E. you can check your current energy in real-time using the fuel saver. The dashboard display shows the remaining driving range calculated based on the battery charge level and your average consumption.
There are several ways you can maximise your range.
The most important factor is your driving style. To increase the driving range, you should adopt eco-driving behaviour: think ahead, use the regenerative braking, drive smoothly...
Follow the advice on your R-LINK interactive tablet. At the end of each journey, it reviews your journey and gives you useful eco-driving advice to improve your driving range.
And you can turn on the ECO driving mode to improve the driving range even further. The power of the air conditioning or heating and the dynamic performance of your vehicle are reduced to maximize your range.
When you start your Z.E. vehicle, you hear and feel nothing. The same goes when you are stuck in a traffic jam. The electric motor only uses energy when you’re driving. When stationary, the only energy consumption is from any auxiliaries that you are using, such as the heating or air conditioning.
So unlike in a petrol or diesel vehicle, you don’t need to worry about using fuel whilst stuck in traffic.
The impact using electronic devices has on the range on your Renault Z.E. is very minimal, especially when compared to the impact from driving style, weather and topography.
Like all batteries, Z.E. vehicles hold less charge in cold weather than at ambient temperature. However, the Renault ZOE has undergone extreme cold testing in Kiruna, Sweden, at -20°C, a temperature at which it worked perfectly normally. Very low temperatures can sometimes extend the charging time, affect the driving range from energy storage or increase consumption associated with the use of the heating.
The new lithium-ion batteries in Renault Z.E. vehicles have no memory effect, so can be charged, even partially, at any time without their performance deteriorating prematurely. Drivers can top up their charge every day, or charge once a week – whatever works best with their lifestyle.
The battery's daily discharge rate is too low to be significant. It would take several weeks of inactivity to see a significant loss of charge.
All New ZOE customers receive the option of a free wallbox installation, providing they have off-street parking such as a driveway or garage.
Renault signed a partnership agreement with UMICORE, an international company recognised as one of the leaders in lithium-ion battery recycling. Damaged batteries or batteries that have reached the end of their life are collected, then sent to diagnosis centres where they are repurposed outside of the automotive sector, or fully recycled.
An electric car is easier and more economical to maintain than a fuel-powered car. For example, the oil in a fuel-powered car must be changed regularly to ensure correct lubrication and cooling of the engine block. Oil changes are a thing of the past with a Renault Z.E. as an electric motor does not need lubricating. The same goes for your brake pads, disks and drums, which have a significantly longer life expectancy thanks to regenerative braking.
Yes, if you drive a Z.E. vehicle, it's all included. 24/7 comprehensive breakdown assistance is included in the warranty.
By subscribing to connectivity, you can use connected applications that require a telecommunication network. You can access the connected applications via the R-LINK Store.
The battery warranty is included in the battery rental for new and second-hand cars. There is no specific warranty agreement for the traction battery.